Privacy Policy

At Enroute Ltd. (“Enroute”, “we”, “us”, or “our”), our most important asset is our relationship with our user community. We are committed to maintaining the confidentiality, integrity and security of information about our users and their organizations. This privacy policy (“Privacy Policy”) relates to the information we receive through: (i) use of the Website (as such term is defined in Enroute’s Terms of Use, which can be found at the “Terms of Use”; (ii) our marketing activities including, registrations as part of webinars, conference events, emails etc.; and (iii) any other product or activity that links to or otherwise references this Privacy Policy. Any reference to this Privacy Policy is a reference to this Privacy Policy as may be amended from time to time at the sole discretion of Enroute.

In this Privacy Policy, “you” and “your” refers to individuals and entities using the Website (each, a “User”).

1.       User’s Consent

By submitting or making available Information (as defined below) through the Website, you confirm that you have read and accepted the terms of this Privacy Policy and you expressly consent to the collection, storage, use, processing, disclosure and sharing of your Information including any Personal Information (as defined below) in accordance with this Privacy Policy.

Please read this Privacy Policy carefully and make sure you fully understand all of it. If you do not agree to the conditions set forth in this Privacy Policy, please do not use the Website or any services provided thereon. Please also review our Term of Use which govern your use of the Website.

If you do not agree to the terms of this Privacy Policy, you must not use the Website.      

2.       Information We Collect

We may collect certain Personal Information, Technical Information and Usage Information (collectively, “Information”), as follows:

  a.    “Personal Information” refers to any personal information such as your name, email, phone number, address or other contact details or personal content that you provide to us whether through a form or field on our Website or any other communication (e.g. email, phone, post etc.); 

  b.    “Technical Information” refers to data such as Internet Protocol (IP) address, browser type, operating system and version, device type, approximate geographic location of your computer (from your IP address), domain name, operating environment and hardware profiles and/or a date/time stamp for your visit, and other similar technical information that is typically received from your browser or device when visiting our Website. We may also use Identifiers (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access to our Website and your activity in the Website. Like most internet services, we automatically gather this information and store it in log files each time you visit the Website.

We use industry standard identifiers, such as cookies (which are small data files containing information about you that are stored on your device), “embedded scripts”, and other similar technologies to collect Information automatically as you use the Website. Cookies are small pieces of information which are issued to your computer or when you visit or access a website and which store and sometimes track information about your use of such website. A number of cookies we use last only for the duration of your session using the Website and expire when you close your browser or exit the Website. Other cookies are used to remember you when you return to use the Website and will last for longer. We refer to cookies and equivalents technologies as "Identifiers". 

Use of Identifiers simplifies the process of recording your Information. When you return to the Website, the information you previously provided can be retrieved, so you can more easily use certain features. These Identifiers may be used to tailor content what you see on the Website. Identifiers may last only for one session or may continue to be available until they are deleted or expire).

Through your browser or operating system option settings you may be able (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies.

Most devices are initially set to accept cookies (other than Flash cookies) and allow local storage, but you should be able to change your settings to notify you when a cookie is being set or updated, local storage is being used, and/or to block cookies and/or the use of local storage altogether. 

The Website and our service requires that you leave cookies turned on.  Please note that by blocking any or all cookies your order may not be attributed to your account. You may not have access to certain features, content and/or other personalization available through the Website.

  c.    “Usage Information” refers to the information related to your use of our Website, including where you clicked, scrolled, focused (i.e. zoom), and navigated to on the Website. It may also include information related to whether you received, opened or clicked on any links in an email sent to you.              

Please note that collection and analysis of certain information may be done by using third party applications and services, such as Google Analytics, Facebook pixels, etc. Information collected by such applications and services will be subject to the privacy policies thereof.

3.       How We Collect Information

We may use various methods to collect Information, including:

  a.    Usage and Log Information . We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Website, log files, diagnostic and performance logs and reports).

  b.    When you voluntarily provide us with Information . For example, in any form, registration, community forums, search request or request for information. This may also include information you provided through your participation in a conference or event that we attend.

  c.    Information obtained from third party sources . This includes information received through marketing tools and services, web analytic tools and public sources such as social media sites. This also includes information provided by third parties operating Third Party Websites (as such term is defined in the Terms of Use) and their affiliates, and third parties offering or providing Partner Services (as such term is defined in the Terms of Use) and their affiliates. We may combine the information received through these sources with other information we have in order to ensure our records are up to date and so that we are able to provide you with relevant content. Where you have provided your Information to third parties, including marketing companies, advertisers and service providers and have provided sufficient consent to such third party, we may obtain such Information and combine it with your Information collected by us, and, if we do so, our use of the resulting combined Information will be subject to this Privacy Policy.

  d.    Cookies and other similar technologies (e.g. HTML5 Local Storage, LSO, web beacons, JavaScript, etc.) (collectively, “Information Technologies”). Information Technologies help us to analyze usage of our Website and to provide you with more relevant content. It also helps us to deliver more relevant advertisements to you on our own or third party sites.

4.       How We Use Information

We use Information for the following purposes:

  a.    to send you coupons for certain services provided by our partners as part of the Website offering of our services;

  b.    to send you marketing materials related to Enroute that we believe may interest you such as a periodic newsletter emails or information about Enroute products and services. In some cases you may have requested and/or consented to receive such materials. Otherwise we may send you such materials only where we have a lawful basis to do so – for example, when we have a legitimate interest to market our products and services to you;

  c.    to respond to your questions, comments, complaints, requests and other communications. For example, when you contact us for additional information on or services or when you request to receive certain content (e.g. products or services information);

  d.    to analyze how you have used our Website (including your activities and interactions on the Website) and to customize the Website. We do this based on our legitimate interest to operate our Website, diagnose any problems with the Website and to improve the Website and your experience when navigating the Website;

  e.    in our legitimate interest to prevent fraud or harm to Enroute or to any third party, and ensure the security of Enroute network and services;

  f.     where it is necessary for Enroute to comply with its legal obligations and to exercise and enforce its legal rights;

  g.    to help us operate, provide, improve, understand, customize, support, and market our products and services;

  h.    to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, and to protect our trademarks;

  i.      to contact you regarding the administration of any features or functions of the Website and to allow you to use these certain features of the Website affectively;

  j.      to save your account, registration and profile data in order to tailor your experience so that you are not required to have to re-enter such data each time you use the Website;

  k.    to notify you about changes to the Website or our services.

5.       With Whom We Share Information

In order to conduct our business, we may share Information with various third parties, such as:

  a.    our subsidiary companies and affiliates (if any);

  b.    third parties operating Third Party Websites or their affiliates (anonymized or aggregative Information);

  c.    third parties offering or operating Partner Services or their affiliates (anonymized or aggregative Information);

  d.    third parties that help us operate our Website and services (e.g. hosting company, payment processors, business management and email distribution service providers and other similar service providers);

  e.    when complying with legal requirements, such as court orders, subpoenas, and other lawful requests by public authorities, including to meet national security or law enforcement requirements;

  f.     legal authorities, consultants, advisors or service providers when required to investigate, respond to or prevent fraud; or when required to ensure the security of the Enroute network and protect the safety of Enroute or the public;

  g.    as part of any merger or acquisition of Enroute or of its assets, information may be transferred to the acquiring company, as well as to any advisors representing a party during discussions of such merger or acquisition; and

  h.    Enroute resellers, agents, sales partners or service providers acting on our behalf in connection with the offering of Enroute products or services.

Enroute may also publish general aggregate and unidentifiable information (e.g. statistical information) relating to use of the Website or success of its marketing campaigns.

6.       Service Providers

From time to time, we may establish a business relationship with other businesses that we believe to be trustworthy and have privacy practices consistent with ours, including third parties operating Third Party Websites and third parties offering or operating Partner Services (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, accounting, data analytics and data storage and management, and marketing and promotions. We only provide our Service Providers with the Information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Information from unauthorized access, use or disclosure. Service Providers are prohibited from using Information other than as specified by Enroute. You hereby consent that the Information may be transferred by Enroute to Service Providers in accordance with the above.

7.       How We Protect the Information

We have implemented appropriate technical, organizational and security measures to protect against unauthorized access to or unauthorized alteration, disclosure, accidental loss or destruction of the Information. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store the Information. Despite these measures, you should know that Enroute cannot fully eliminate security risks associated with the Information. If you have any questions about the security of your Information, you can contact us at [email protected] .

8.       Where Do We Store the Information?

Enroute stores Information on its own servers as well as those operated by third party data hosting providers. Such servers may be located worldwide.

9.       How Long Does Enroute Retain My Information?

We will only retain the Information for as long as necessary to pursue the purpose of the collection. We may also retain the Information for such time needed to pursue our legitimate business interests, in connection with any legal claims and compliance with legal obligations.

This Privacy Policy will remain in full force and effect, even after you cease to use the Website or any particular service provided by Enroute for any reason. This Privacy Policy applies regardless of the device you use to access the Website.

10.    Updates to Our Policy

The services we provide to you may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Information. All modified privacy policies will be effective after they are posted on the Website (unless a longer notice period is required by applicable law). If any modified privacy policies are not acceptable to you, your sole remedy is to cease using the Website. By continuing to access the Website after we make any such revision, you agree to be bound by the revised privacy policy. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this Privacy Policy.

11.   Information Changes

You are responsible for providing us with current, complete, truthful and accurate Information and for keeping such Information up to date. If you believe that the Information which include personal information that we hold about you may not be complete, accurate and up-to-date, you may change aspects of any of such Information by sending an email to us at [email protected]

Enroute cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete Information or if you fail to update such Information, including with regards to Information you provide that is used for aggregated Information. We may reject or delete any Information for any reason, including when we believe in good faith that the Information is false, fraudulent or inconsistent with this Privacy Policy or the Terms of Use.

12.   Children’s Privacy

We do not intentionally gather Information about individuals who are not of age to legally contract. If you become aware that we inadvertently hold or have access to Information about anyone under such age, please let us know so we can delete it.

13.   Opt Out Request

At any time you may request that we delete your Information, or if we choose to send to you bulletins, updates, or other unsolicited communications that are marketing-related materials, we will provide you with the ability to “opt-out” by e-mailing us at [email protected] detailing your request. We will take steps to delete your Information as soon as is practicable, but some Information may remain in archived/backup copies for our records and as otherwise required by law. Please note that such requests may not take effect immediately and may take a reasonable amount of time to receive, process and apply, during which time your Information will remain subject to this Privacy Policy.

If you do not wish to have location-based information collected and used by our service providers and us, you may opt out by disabling the location features on your device. Please note that if you disable such features, you will not be able to access or receive some or all of the services available via the Website.

In addition, you should know that any Information provided to third parties prior to your opting out or your election to unsubscribe or delete your Information cannot be retrieved by us unless required by applicable law, and you cannot retroactively opt-out or unsubscribe with respect to such third parties. We may also have features that allow you to submit information, questions or feedback to us. In those instances, we may retain your e-mails and other information you submit to us for our internal purposes, and to help improve the Services.

14.   Third Party Platforms and Services

The services we provide may integrate with and/or rely on third party websites, applications, interfaces, services and platforms operated by other companies, including Third Party Websites and those of third parties offering or providing Partner Services. Any information you provide via those services is subject to the applicable privacy policies of such third party services and is not covered by this Privacy Policy.

Third Party Platforms may provide us with certain additional information about you, which may include your email address, legal name, country of residence, location, date of birth and usage data, all as more fully described therein. You acknowledge that different terms of use and privacy policies may apply to your use of such Third Party Platforms and content.

Enroute does not endorse such Third Party Platforms or other means referenced in this Section, and their content and in no event shall Enroute be responsible or liable for any products or services of such Third Party Platforms.

15.   International Usage

Our offices are located in Israel. Please be aware that if you download, interact with and/or otherwise use the Website from a location outside Israel, any Information you provide, or that is collected by us from any third party platforms, in connection with any such activity may be processed in and/or transferred to Israel and/or other territories and locations, where privacy protections may not be as comprehensive as those in the territory or location where you download, interact with or otherwise use our services. We will hold and process your Information in accordance with privacy laws in Israel and this Privacy Policy. By using the Services, you affirmatively consent to this transfer and to the use of your Information as described herein. Please note that privacy laws in Israel may not be the same as, and in some cases may be less protective than, the privacy laws in your country.

16.   Contact Information

If you have any comments, questions or complaints about this Privacy Policy or if you feel that we have breached our obligations in the handling, use or disclosure of your Information, feel free to email comments or questions to us at [email protected] .

If you have general enquiry type questions, you can choose to do this anonymously or use a pseudonym. However, if you require information which is specific to your circumstances then it may not be possible for you to deal with us anonymously or by pseudonym. You acknowledge and agree that when contacting Enroute, whether by email, chat, or otherwise, you will not include any personally identifiable information in your communications, and that if such information is included in your communications with Enroute, Enroute will have no legal obligation or liability with regard to such information.

17.   Queries , Concerns and Complaints

We will ensure that we respond to your complaint within a reasonable time (and in any event within the time required by applicable law).

18.   Applicable Law and Venue; Miscellaneous

The provisions of Section 9 of the Terms of Use shall apply to this Privacy Policy.